Please contact our bfs client services team or your state relationship manager. The amount you pay in merchant service fees depends on your turnover, transaction volume, types of cards used and/or how your transactions are routed using least cost routing (if available on your merchant facility). Full terms and conditions for internet merchant account available on application Bank fees and charges are payable If you have a complaint, the bank’s dispute resolution process can be accessed on 13 2221. Rules apply when a business applies a surcharge to particular cards
The surcharge must not be more than what it costs the business to use that payment type The surcharge can only cover costs that are directly related to accepting that payment. As a merchant, you’re entitled to charge an extra fee (a surcharge) to customers for using a card to pay you However, since 1 september 2017, new laws mean you can only charge the amount that it costs you to accept a card transaction after your fees are taken into account. You may need consumer law advice about your rights against the merchant.
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