Here are the steps to submit a complaint—and escalate it if necessary Submit your grievances to our customer service portal Go to air india’s customer service portal to share your grievance When you do, you’ll receive a unique case id number. I recently had a truly frustrating experience with air india express that has left me extremely disappointed with their customer service My trip began with excitement, but it turned into an ordeal when my baggage was misplaced by the airline at bangalore airport.
The promises made by your staff regarding the delivery of my bags within two days have proven to be false, impacting my entire stay plan I implore you to investigate this matter urgently and provide me with concrete information about the location and delivery timeline of my missing baggage. The information provided on the website regarding the baggage charges was not clear and left us baffled. Submit questions about baggage to air india customer service. Consumer complaints and reviews about air india Mishandled baggage and unacceptable service
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