Learn how you can use the free microsoft authenticator app to sign in to all your accounts without using a password. When app lock is enabled, you'll be asked to authenticate using your device pin or biometric every time you open authenticator You can use authenticator to sign in to your microsoft personal, work, school or other accounts. Learn how to use azure authenticator with microsoft 365 After that, contact support or go to the microsoft authenticator app forum and explain the problem you're seeing and the steps you tried. If your passkey for a work account was created using a camera or authenticator app in your personal profile, you will need to recreate a passkey in your work profile.
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