From the admin panel or ui, allow clients to change their “preferred language” at any time. See all of the latest product updates from gail Find contacts faster & set your holiday hours 🎉. Give feedback to the gail team so we can make more informed product decisions Of course the ui also has a link to this on the calls page with the find recent call button on the top Stephen weessies marked this post as complete we have a calendly integration now available here
Having the ability to search existing use cases in the handbook would help in preventing duplication and increase efficiency when the need to modify the Allow different greeting based on time of day ie During business hours thank you for calling xyz insurance, all of our agents are currently assisting other When searching for a contact, we should be able to put the entire name in the search Currently it seems you can only search by one field. Of course, this is a needed feature
We are planning on having a large update to searching on calls (and messaging too!) in the month · july 17, 2024 · reply stephen weessies marked this post as in progress new.
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